Shipping policy

Shipping for Carbon Furniture, Planters and Fire Pits:

We offer free shipping to all 48 contiguous states. You will be notified by our team as soon as your order leaves our shop. Items are typically in transit for 5 to 15 business days. Once the shipment arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. The delivery date and window can vary depending on individual shipping locations and freight company availability to your location. Please be prepared if the initial delivery date is declined or if you request a rescheduled date, the next available delivery date may be between 2-3 weeks from the original proposed delivery date.   

The delivery company will give you a call at least a day in advance with your delivery date and window for when you can expect their team to arrive at your home. The third-party delivery team will also give you a call when they're about 30 mins out to let you know they're on their way. If you are not home at the time you scheduled for your delivery, additional delivery charges will apply for redelivery. Delivery time windows can span over several hours, so be prepared to accept your shipment at any point within the time window given. If you are not able to accept your shipment or schedule delivery within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees.  

Please be prepared to inspect and sign for your shipment upon delivery. The delivery slip is a legally binding document. It is your responsibility to inspect your order thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your order does arrive damaged, do not refuse delivery. Please note any damage on the delivery slip before signing for your shipment. In the unlikely event that your order is damaged in transit by the third-party, Carbon will file a claim with the shipping company and work to either fix the problem or replace the item, depending on the nature and extent of the issue, but we can only do that if the damage is noted on the delivery slip before signing for the shipment. Once you sign the delivery slip, Carbon can assume no responsibility for damage found after delivery, so fully inspecting your shipment upon delivery is imperative.  

Please note: Items cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the item you order can fit in your home.  

Shipping for Carbon Metal Wall Art: 

All of our metal wall art ships free to the 48 contiguous U.S. states. Larger sizes are handled like our custom furniture and firepits, with freight delivery that includes scheduling and tracking updates.

Smaller sizes ship via a standard parcel carrier and typically arrive within a few days of leaving our facility. When your order leaves our facility, you will be provided with a tracking number to monitor your delivery.

It is your responsibility to inspect your delivery thoroughly and completely and notify Carbon of any damage within 48 hours of receipt. Carbon will file a claim with the shipping company and work to either fix the problem or replace the item, depending on the nature and extent of the issue, but we can only do that if notified of the damage within 48 hours or receipt. 

If you encounter any issues with your delivery or have questions about your shipment, please contact our customer service team for assistance. 

 

Please don't hesitate to call or email us with any questions: 479-370-0166 or hello@carbondesigns.com.